Returns Policy
Last updated: May 2026
UK Orders
Customers in the United Kingdom have the right to cancel their purchase within 14 days of receiving their item. We offer free returns on all UK orders.
If you would like to return your purchase, please contact:
Once the return is confirmed, we will provide a shipping label for the ring to be returned to us using Royal Mail next day delivery. Customers then have 14 days to post the item.
The original purchase price will be refunded following inspection of the returned item, provided it is in the condition it was when sold and including all orginal packaging and documentation.
International Orders
International customers may return items only with prior agreement from Jean Alexandra.
Customers are responsible for all return shipping costs, duties, taxes and customs charges unless the item is faulty or materially different from its description.
Refunds will be processed once the item has been received and inspected.
Non-Returnable Items
The following items cannot be returned:
* Rings resized at the customer’s request
* Custom or bespoke items
* Items damaged after delivery
* Items altered by a third party after delivery, including re-sizing
Condition of Returned Items
Returned items must be received in the same condition in which they were supplied.
We reserve the right to reduce or refuse a refund where an item has been damaged, altered or worn beyond reasonable inspection.
Faulty or Incorrectly Described Items
If an item arrives damaged, faulty or materially different from its description, please contact us within 14 days of receipt.
We will work with you to resolve the issue through repair, replacement where possible, or refund.
We guarantee the gemstones and metals as described in the product listings. If gem materials or metals are found to be substantially differant to as described, we accept returns after the period of 14 days has passed.