Frequently Asked Questions
*
Frequently Asked Questions *
-
Delivery will be fulfilled by Royal Mail next-day with guaranteed delivery by 1 pm, fully insured; a signature will always be required. We aim to post within one working day of your order . Once posted, you will receive a tracking code to follow the process of your very special delivery!
-
Yes! We offer free returns for UK customers. If you are not entirely happy with your ring, you can return it to us. Just get in touch within 14 days of delivery and we will send a return label. Once we have received and checked over the ring to satisfy ourselves that it is in the condition it was dispatched in, you will receive a full refund. Unfortunately, we cannot accept returns of rings that have been re-sized or altered in any way or on overseas orders.
-
Yes! We use multiple backstops in our sourcing process to ensure the authenticity of all our gemstones and diamonds. We only sell natural gemstones and diamonds.
-
The description of precious metals is very tightly governed under UK law. Whilst we test each piece meticulously and do not sell silver, plated, filled or vermeil gold or non-precious metals, unless a ring is hallmarked or dates pre-1950 for gold and 1975 for Platinum, we are unable to describe rings made out of these metals as such.
Please see our hallmarking page or contact us for more information; we are always happy to chat everything through.
-
Unfortunately, we have had to pause EU delivery following the introduction of recent PPRW legislation. We hope to be able to resume when the process becomes more favourable to small businesses.
-
Yes! Delivery is subject to a £50 shipping fee. All customs and taxes charges are the responsibility of the purchaser to cover on import, but we absolutely do!
-
Generally, most rings apart from full eternity rings, can be resized up to two or three sizes up or down, and in some cases more sizes. If you are unsure, just drop us a message with your ring size and the ring that you are interested in.
We can resize rings over £900 for you for free, but please allow up to three weeks for this service (though it will probably be much quicker!).
Unfortunately, we cannot accept returns on rings that have been resized. Therefore, you may prefer to receive the ring in its current size, ensure you like it and then take it to a local jeweller for re-sizing.
-
No, the vintage boxes that you may see on our social media and website are photographer’s props only. Your ring will arrive in a brand new box and sleeve as in the image with this About section.
If you would like an Antique/Vintage box to go with your Antique/Vintage ring, we have a product listing to add one to your order.
-
Antique is anything over 100 years old. Vintage is anything between 20 and 100 years old and Modern was made in the last 20 years.
It is often not possible to exactly date a ring. We are very careful not to call a ring Antique unless we are very certain that it is over 100 years old.
Do remember that our modern rings are pre-loved unless otherwise stated.
-
Layaway does not integrate with our website provider, but we do offer Klarma and Clearpay. Both are free of additional charges if the installments are paid on time and you get your ring immediately!