Privacy Policy
Last updated: June 2026
Jean Alexandra (“we”, “us”, “our”) is a sole trader business specialising in antique, vintage and pre-owned jewellery.
We are committed to protecting your privacy and handling your personal information responsibly.
Contact Details
Jean Alexandra
124 City Road
London
EC1V 2NX
Email: info@jeanalexandra.com
Information We Collect
We collect personal information only where necessary to operate our business and provide our services.
This may include:
* Name
* Email address
* Telephone number
* Billing address
* Delivery address
* Order details
* Communications sent to us by email or through our website
When you visit our website, certain technical information may also be collected automatically by Squarespace and other service providers, including:
* IP address
* Browser type
* Device information
* Website usage information
* Cookie data
How We Use Your Information
We use personal information to:
* Process and fulfil orders
* Arrange delivery
* Communicate with customers
* Respond to enquiries
* Process returns and refunds
* Meet legal, tax and accounting obligations
* Protect against fraud
* Improve our website and services
Third-Party Service Providers
We use trusted third-party providers to operate our business. These providers may process personal information on our behalf where necessary to provide their services.
These may include:
* Squarespace (website hosting and ecommerce platform)
* Stripe (payment processing)
* Delivery and courier services
* Professional advisers, accountants and legal advisers where necessary
Payment card information is processed securely by payment providers and is not stored by Jean Alexandra.
Cookies and Analytics
Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use the site.
We may use advertising and analytics tools, including Meta Pixel, where enabled.
You can manage cookie preferences through your browser settings.
Sharing Information
We do not sell customer information.
We may share personal information only where necessary to:
* Fulfil orders
* Process payments
* Arrange deliveries
* Comply with legal obligations
* Protect our legal rights
Data Retention
We retain customer information only for as long as reasonably necessary to fulfil orders, comply with legal obligations and resolve disputes.
General email correspondence is periodically reviewed and deleted when no longer required.
Certain transaction records may be retained for longer periods where required by law for accounting and tax purposes.
Your Rights
Subject to applicable law, you may request:
* Access to your personal information
* Correction of inaccurate information
* Deletion of information where appropriate
* Restriction of processing in certain circumstances
Requests should be sent to:
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
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